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What should I do if any damages occur during my stay?

We are well aware that accidents can sometimes happen, so if something does get damaged during your stay don’t panic, and please notify us as soon as possible after the incident so we can liaise with the owners and find a solution. Honesty is always the best policy and as long as breakages were not a malicious act, if you let us know about them we can help to resolve any issues.

Who Is Responsible For Cleaning?

Most properties have full staffing is included to ensure your property remains spotless at all times, including full waiter service to clear away after meals and drinks, and maid service to make beds and clean bathrooms.

We can of course arrange housekeeping for you if not included, or additional housekeeping if required.

We do ask that any rubbish is placed in bins, any spills are cleaned up, and that any washing up is done and the dishwasher is emptied, otherwise cleaning incurred may be deducted from the damage deposit.

Can we bring our pet?

Some of our properties welcome pets, details of which properties do allow pets. Please contact us for more details. Please note we must be notified of all pets prior to arrival, and are only permitted when confirmed in writing. Permission is entirely at the owner’s discretion.

Do You Allow Single Sex Groups Or Stag/Hen Parties?

Some properties welcome single sex groups, details can be found by checking the “Stag/Hen Accepted” box on the search page, or please contact us for more details. We do ask that you please notify us if you are a stag/hen/single sex group or if you are planning a party, so we can ensure your chosen property is well suited to your requirements. Some properties do unfortunately have restrictions and we would not want anything to affect your stay.

Are Your Properties Child-Friendly?

Yes, all of our properties welcome families. We do ask that children are supervised at all times during your stay, especially around swimming pools. Some of our properties are better suited than others, and offer additional facilities on request for families with small children, such as cots, high chairs, stair gates etc. Please contact us for more details.

Can We Hold Our Wedding At One Of Your Properties?

Many of our properties make wonderful luxury wedding venues, with beautiful grounds and luxurious accommodation to make your day as special as possible. Several of our properties hold civil ceremonies licences, and several are close to churches for a traditional church ceremony. Please contact us for more details on which properties will be best suited for your plans, as some properties do have some restrictions on guest numbers and licencing. We can help you plan your wedding and many properties have their own dedicated wedding planner included in the venue hire, to ensure every last detail is taken care of so you can relax and enjoy your special day.

Please note prices quoted on our website are for residential stays, wedding prices are available on application.

Can You Help Us To Arrange Activities Or Plan A Party, Function Or Event?

We offer a complete concierge service and can arrange anything that would complete your stay, such as chauffer driven cars, helicopter transfers, private jets, luxury car hire, dinner reservations, welcome flowers, shopping or wine deliveries, additional staffing requirements including butler service and housekeeping, along with any entertainment or activities you may wish to enjoy during your stay.

We can also assist with planning the perfect party, function or event, including (but not limited to) arranging florists, venue dressing, entertainment, photographers, marquee suppliers, lighting, staging, transport and staffing.

Can We Have A Party At One Of Your Properties?

Some of our beautiful properties are fantastic party venues, we do ask that you notify us at the time of booking if you are intending to hold a party during your stay so we can ensure your plans will be possible in line with music and licencing regulations at each property. Please note that any additional guests may incur a supplement.

Can We Invite Extra Guests To Join Us?

Each property can only accommodate the maximum number of guests stated on our website and in the booking confirmation. If you are looking to invite additional guests at any point during your stay, whether for a few hours or overnight, this must be agreed with us prior to your stay and is entirely at the owner’s discretion. There may be an additional charge for any additional guests and there may be hire charges associated with supplying additional furnishings.

Can We Arrange Supplies To Be Delivered Ready For Our Arrival?

Yes, we can provide details of which supermarkets deliver to each property, please contact us for more details. There may be a small charge for housekeeping to receive your order and unpack everything into the fridge or cupboards ready for your arrival. We can also arrange for local produce to be delivered at many of our properties, from local butchers to speciality delicatessens, please contact us for more details.

Can We Arrange Catering?

We have a list of trusted caterers for each property we work with on a regular basis to provide anything from one meal through to a private chef for your entire stay, some properties even have their own in-house chefs at your disposal. Menus are always bespoke, and can be entirely tailored to your requirements. Whether you are looking for a simple home cooked meal, a fine dining tasting menu, an Indian banquet or a gourmet BBQ, please just let us know and we will arrange the rest. Catering does normally include all ingredients, preparation, service and cleaning, so you can relax and enjoy your stay.

Is Internet Access Included?

Yes, all of our properties have Wi-Fi which is available to guests free of charge (limits may apply). Please note this may not be available in all rooms, particularly in older properties which can have very thick walls! Please check with us if you need to know which rooms are covered.

Get in Touch

You can email us 7 days a week, 24hs a day, using the contact form below.