Rail firms across the UK have taken plenty of well-deserved stick after this summer’s shambolic timetable changes led to thousands of delays and cancelations. But one company, ScotRail, is being praised today after slapping down an apparent online racist. A troll, tweeting under the name Ali Roberts, contacted the firm on the social media platform to say he wanted to make a complaint about the seating situation on an unidentified service. When he was directed to the website, Mr Roberts followed up by asking: “You have a Pakistani driving one of your trains………do you really think that’s safe?”
‘Hilarious and class’ Because this is 2018, the interaction has since gone viral and lots of people are praising the Glasgow-based company. Some have said the response was “hilarious”. Another said it was “class”. Mr Roberts has since deleted his twitter account. Even Scotland’s Transport Minister Humza Yousaf weighed in: “Well done @ ScotRail – Putting racists firmly in their place!” he tweeted. Others pointed out that this was hardly an original response from a rail company. Anecdotal evidence suggests that commuters complaining about delayed trains and extortionate ticket pricing have, on occasion over the last five weeks, been told by apparently unsympathetic rail managers that they could try walking instead.