FAQ

Luxury Castle Hire office is open 24 Hours A Day and 7 Days A Week, including bank holidays, Christmas Day, Boxing Day and New Year’s Day. Call Free On 0800 292 2177

Each property has an individual ‘booking’ page, enabling you to make a specific enquiry about the properties that most take your interest . Fill in the fields of the booking form, supplying us with a valid email address so we can get back to you, and click the submit button to send the form. Within a short time of submitting the form, you will receive an auto-response email confirming that we have received your enquiry.

Details of your enquiry are automatically entered into our castle booking system. Luxury Castle Hire office is open 24 Hours A Day and 7 days a week, including bank holidays including Christmas Day, Boxing Day and New Year’s Day, so there is always someone on hand to deal with your request. The response time can vary depending on time of day, taking account of differing time zones, the level of enquiries we receive, the availability of staff to respond to specific queries and so on, but we aim to always respond to every enquiry within 1 hour to 24 hours of receipt.

Obviously each enquiry will require a custom response based on the requirements of the individual customer. If possible, we will put a ‘no obligation’ provisional hold on the room for 48 hours in your name, giving you time to consider our offer and make any necessary arrangements. We will also give you instructions on how to confirm your booking using our secure payment server or bank transfer.

If you then wish to confirm the booking, you can follow the instructions on how to submit your payment details, along with your booking reference number, depending on the deposit arrangements for the individual property. We will let you know exactly how much deposit will be beforehand.

Once we have received your payment, we will then pass this information on to the property managers and confirm your booking with them.

Please click Book Direct Now or contact us to make a booking. We require a deposit of 30% to 50% of the accommodation value in order to secure your chosen property, with the remaining balance due 3 months before arrival. If bookings are made within 3 months of your arrival date we will require the full balance. DEPOSITS amount is different for each property and owners rules and regs.

Payments are normally made by bank transfer, we do also accept cheques and card payments (however card payments are subject to a 5% surcharge). We will ask for your address, contact details and the names (and ages if under 18) of all guests who will be staying in the property, along with the occasion for the stay.

Please note that payments are non-refundable (except if the property becomes unavailable for any reason, in which case you will receive a full refund), so we do recommend you take out insurance against any unforeseen eventualities which may result in you being unable to attend, or cause an early departure, including adverse weather conditions. *2018 all bookings have full refund.

PRIVATE Some of our owners prefer to keep their houses hidden from the public domain. If you don’t find what you are looking for on our website, please contact us stating your destination and we will send you private links to relevant properties.

 

Most people now pay online – please ask for our account details.  We take cheques made payable to the Luxury Castle Hire.  We also accept debit cards. Credit cards are accepted but are subject to commission charges of 5% Visa/Mastercard and 4.5% Amex.

The standard check in time is from 4pm on the day of arrival, with a departure time of 10am on the day of departure, some properties do vary so please check with us or refer to the individual property page which details check in/checkout time or contact us.

We do endeavour to provide an early check in and late checkout whenever requested and wherever possible, however this does depend on other bookings and is entirely at the owner’s discretion, and may incur an additional charge.

This does vary between properties, however most do ask for a minimum stay of 2 or 3 nights, particularly over weekends. Some of the larger properties are available for shorter durations, and some properties do ask for longer stays, particularly in peak summer season and Christmas/New Year. Please check with us.

Please note that some properties do have set changeover days, which are usually a Monday, Friday or Saturday.

Once we have received your full balance, we send out final documents approximately one month before your arrival date, which contains all the information you will need ahead of your stay. This includes directions, arrival procedures and emergency contact details.

Of course. Part of the reason many people book through an agency is because we are here to assist you if any problems occur. Fortunately problems are very rare however we are always available should you need our help.

VAT where applicable is included in all our prices unless stated otherwise.

All of our properties include bed linen, bathroom towels, tea towels, hand towels, basic utilities and internet access. Most properties include everything as above, in addition to full staffing, nightly turndown service, luxury toiletries, complementary bottled water, teas and coffee. Many do also include essential supplies such as bathroom toiletries, dishwasher tablets, toilet rolls, bin bags, tea and coffee etc., some also include extras such as welcome champagne, flowers, housekeeping etc. Please refer to the individual property page or contact us for more information.

Yes, all of our properties are only available on an exclusive use basis. You will be the only guests allowed in the property for the duration of your stay, and your privacy is assured at all times. Some properties share facilities such as leisure amenities or grounds with one or two other properties, however these are clearly noted on our website and will be made very clear at the time of booking. Our properties many of them are situated within large private estates ensuring the utmost privacy during your stay.

Some properties have an Estate Manager or Housekeeper who may live within the grounds or within a separate wing or annexe, however they will not interfere in your stay at any point. Owners do reserve the right to access the property during your stay in case of emergencies.

All of our properties offer five star amenities and every convenience you would expect at home.

Yes, all of our properties have Wi-Fi which is available to guests free of charge (limits may apply). Please note this may not be available in all rooms, particularly in older properties which can have very thick walls! Please check with us if you need to know which rooms are covered.

We have a list of trusted caterers for each property we work with on a regular basis to provide anything from one meal through to a private chef for your entire stay, some properties even have their own in-house chefs at your disposal. Menus are always bespoke, and can be entirely tailored to your requirements. Whether you are looking for a simple home cooked meal, a fine dining tasting menu, an Indian banquet or a gourmet BBQ, please just let us know and we will arrange the rest. Catering does normally include all ingredients, preparation, service and cleaning, so you can relax and enjoy your stay.

Yes, we can provide details of which supermarkets deliver to each property, please contact us for more details. There may be a small charge for housekeeping to receive your order and unpack everything into the fridge or cupboards ready for your arrival. We can also arrange for local produce to be delivered at many of our properties, from local butchers to speciality delicatessens, please contact us for more details.

Each property can only accommodate the maximum number of guests stated on our website and in the booking confirmation. If you are looking to invite additional guests at any point during your stay, whether for a few hours or overnight, this must be agreed with us prior to your stay and is entirely at the owner’s discretion. There may be an additional charge for any additional guests and there may be hire charges associated with supplying additional furnishings.

Some of our beautiful properties are fantastic party venues, we do ask that you notify us at the time of booking if you are intending to hold a party during your stay so we can ensure your plans will be possible in line with music and licencing regulations at each property. Please note that any additional guests may incur a supplement.

We offer a complete concierge service and can arrange anything that would complete your stay, such as chauffer driven cars, helicopter transfers, private jets, luxury car hire, dinner reservations, welcome flowers, shopping or wine deliveries, additional staffing requirements including butler service and housekeeping, along with any entertainment or activities you may wish to enjoy during your stay.

We can also assist with planning the perfect party, function or event, including (but not limited to) arranging florists, venue dressing, entertainment, photographers, marquee suppliers, lighting, staging, transport and staffing.

Many of our properties make wonderful luxury wedding venues, with beautiful grounds and luxurious accommodation to make your day as special as possible. Several of our properties hold civil ceremonies licences, and several are close to churches for a traditional church ceremony. Please contact us for more details on which properties will be best suited for your plans, as some properties do have some restrictions on guest numbers and licencing. We can help you plan your wedding and many properties have their own dedicated wedding planner included in the venue hire, to ensure every last detail is taken care of so you can relax and enjoy your special day.

Please note prices quoted on our website are for residential stays, wedding prices are available on application.

Yes, all of our properties welcome families. We do ask that children are supervised at all times during your stay, especially around swimming pools. Some of our properties are better suited than others, and offer additional facilities on request for families with small children, such as cots, high chairs, stair gates etc. Please contact us for more details.

Some properties welcome single sex groups, details can be found by checking the “Stag/Hen Accepted” box on the search page, or please contact us for more details. We do ask that you please notify us if you are a stag/hen/single sex group or if you are planning a party, so we can ensure your chosen property is well suited to your requirements. Some properties do unfortunately have restrictions and we would not want anything to affect your stay.

Some of our properties welcome pets, details of which properties do allow pets. Please contact us for more details. Please note we must be notified of all pets prior to arrival, and are only permitted when confirmed in writing. Permission is entirely at the owner’s discretion.

Most properties have full staffing is included to ensure your property remains spotless at all times, including full waiter service to clear away after meals and drinks, and maid service to make beds and clean bathrooms.

We can of course arrange housekeeping for you if not included, or additional housekeeping if required.

We do ask that any rubbish is placed in bins, any spills are cleaned up, and that any washing up is done and the dishwasher is emptied, otherwise cleaning incurred may be deducted from the damage deposit.

We are well aware that accidents can sometimes happen, so if something does get damaged during your stay don’t panic, and please notify us as soon as possible after the incident so we can liaise with the owners and find a solution. Honesty is always the best policy and as long as breakages were not a malicious act, if you let us know about them we can help to resolve any issues.

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You can email us 7 days a week, 24 hours a day,
using the contact form below.

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